Shipping & Returns
Shipping:
Our aim is to provide you with excellent service, with products shipped same or next day by tracked courier service.
Most deliveries usually arrive the next working day, exclusions apply.
Shipping costs, for orders under £500
UK – £15
For orders over £500 or warranty replacements, carriage is free.
We use Fedex as our delivery partner. Occasionally, delays may occur which are outside of our control.
Visit Fedex Service update page
Returns:
Returns are at the sender’s expense. To help us manage returns efficiently we invite you to fill out a returned goods form and enclose it with the goods.
Common queries answered
Frequently asked Questions
Most orders placed before midday should arrive the following day, exclusions apply.
If you have already placed your order and it has not been shipped. Please contact us and we may be able to change your shipping address. (Unfortunately, we can’t guarantee to be able to change your shipping address.)
If you have not yet placed your order, you can either change the shipping address on the checkout page or you can do this via My Account and this will update the shipping address on your account.
Once you have placed your order and it has shipped, an email will be sent to you with the tracking information.
We ship all orders via Fedex.
Should you need any help please either use the contact form on this page or call us on 0330 153 8320.
We can deliver within the UK and Europe. If you require shipping outside the UK, please visit our Europe website.